Account

Where can I view my order history?

Select Account, log in, and your order history will be displayed under your default address

Can I store more than one address?

Yes, you may edit your address list and make a default address from your Account page 

Orders

I made a mistake on my order - Can I change my order?

In most cases we can fix your order before it gets processed, please contact orders@rubra.com.au or call 08 9314 6299

How do I pick up my order?
 
Select the 'store pickup' option when selecting a shipping method

Can I pick up my order from one of your locations? 

We currently offer pickup from our warehouse location and in some cases from Rubra on the Go Hilton. Most retail stock will be available for purchase from Rubra warehouse, Rubra on the Go Hilton, Rubra on the Go Middle Swan and selected stock available from Rubra on the Swan.

What forms of payment do you accept? 

Credit/debit cards: Visa or Mastercard. Cash purchases available from our Warehouse, Drive through or cafe locations.

Rubra Rewards

What are Rubra Rewards?

Get rewarded for shopping! Receive one point for every 1 dollar spent on coffee and tea. 

How do I earn points?

Points are rewarded on coffee and tea to the value of the purchase - this excludes any coffee subscriptions or Coffee in a Bag products. 

How do I spend points?

Discount vouchers are redeemable via the rewards app on our website in the bottom left corner. Please log in to see your rewards. 

200 points = $5 Discount
300 points = $10 Discount
400 points = $15 Discount
500 points = $20 Discount
600 points = $25 Discount

Product

Where can I buy your product? 

Rubra Warehouse, Rubra on the Go Hilton, Rubra on the Go Middle Swan, Rubra on the Swan and from our stockists. Various locations stock different products. For more information on what is stocked at each location, please email mail@rubra.com.au or call 08 9314 6299. Please note; Rubra on the Go locations are drive-through only. Rubra locations require payment at time of purchase.

Do you have stockists in my area? 

Check out our locations page here

How do I know which stockists stock coffee/tea/other Rubra products? 

Contact us via email: orders@rubra.com.au with the stockist and/or product you are after, and the location. You may also call 08 9314 6299, but please be aware that it takes time to look through our records, so email is best. 

Coffee Questions

How should I store my coffee? 

Rubra Coffee bags are designed to keep your coffee fresher for longer, with a one-way valve to let out gasses as the coffee ages. Best to keep the coffee in the bag supplied or a Friis coffee storage container in a cool, dry area, out of direct sunlight. 

Can you grind my coffee? 

Yes! If ordering online you can select which grind you require. We can grind on demand when purchasing coffee from our warehouse or Rubra on the Go locations

I'm not sure which coffee to buy, can you help me?

Certainly can! Give us a call on 08 9314 6299 or email orders@rubra.com.au. We also supply tasting notes for our coffees under product descriptions on our website or on our retail flyer available at any Rubra on the Go location, Rubra warehouse or Rubra on the Swan. Our locations currently pour Cartel through our espresso machines. 

Do you sell organic coffee? 
Yes, our organic coffees include Mexican, Mon Ami, East Timor, and Decaf. 

What is your organic coffee accreditation? 
Certified organic by OCIA (Organic Crop Improvement Association).

What is 'Cafe Reserve'?
Cafe Reserve blends are designed for espresso machines - with bold flavours and a smooth finish to blend perfectly with or without milk. 

Subscription FAQs

What is a coffee subscription? 

Prepay for 3, 6 or 12 months of coffee and we will ship you a kg each month.
 

How often is the coffee sent? 

A Kilo of coffee is sent each month, depending on the date you placed your order. 

How much is shipping?

Depending on your location (click here for shipping info), pay for the first shipment (first month) and the rest is free!

Can I change my coffee blend/type? 

No, sorry!

Can I change the shipment date? 

Your shipment date may be postponed to the next month (skipping a month), but you are unable to change the shipment to a specific date.

How do I change my address?

Contact us via email: orders@rubra.com.au or phone: 08 9314 6299 and include your name and order number. 

Retail

I would like to sell your coffee/tea/product - who do I contact?

Fill out our submission form here and Rochelle, our retail manager, will be in touch!

Cafe

I'm opening up a cafe, can I try your coffee?

 Fill out our submission form here and Angela, our cafe manager, will be in touch!

 

Shipping questions? Click here

Got a good FAQ? Email marketing@rubra.com.au with a suggestion.