Shipping 

How much will shipping cost me? 

Perth Metropolitan area:

Delivery: 1-5 working days,
less than 5kg - $6.95
Above 5kg - $10.00

Country WA & Interstate 

Delivery: 5-10 working days 
less than 3kg - $8.50
above 3kg - $10.00

Post Office Box

Delivery: 5-6 working days 
less than 2kg - $10.00
Above 2kg - $12.50

Australia Post Express

Delivery: per Australia Post
less than 2kg - $15.65
Above 2kg - $24.80

 

Do you ship overseas?

Not at this stage sorry! We have some overseas distributors of our product - contact us at mail@rubra.com.au with your location. 

Can I pick up my order?

Yes! We have pickup available from our warehouse location.

How do I track my order?

 Australia Post: You will receive an email once your order is shipped with a tracking number

Fastway: A tracking number will be emailed to you once your order has been dispatched If you are not home at the time of delivery and no authority to leave has been given, Fastway will try again the next day or leave a collection card.

My order hasn't arrived.

Please contact us and we will follow up with the appropriate courier. 

Authority to leave. 

By opting for an Authority to Leave without a signature, you accept that we cannot be held responsible for your order if any parcel tracking shows that the parcel has been delivered. Your parcel will typically only be left if there is a place deemed to be safe to leave the parcel. Unfortunately, we cannot control this process as this is dependent on both the carrier and the circumstances for each individual delivery

Returns

We’re not happy if you’re not happy. 100% guaranteed return or replacement.
Please retain any product and/or packaging for return to us at our expense.
Please inform us of any damage and/or incorrect items delivered on the day of receiving the goods.
T. +61 8 9314 6299
email: mail@rubra.com.au