FAQs

Select Account, log in, and your order history will be displayed under your default address

Yes, you may edit your address list and make a default address from your Account page 

In most cases we can fix your order before it gets processed, please contact orders@rubra.com.au or call 08 9314 6299

Select the 'store pickup' option when selecting a shipping method

We currently offer pickup from our warehouse location and in some cases from Rubra on the Go Hilton. Most retail stock will be available for purchase from Rubra warehouse, Rubra on the Go Hilton, Rubra on the Go Middle Swan and selected stock available from Rubra on the Swan.

Credit/debit cards: Visa or Mastercard. Cash purchases available from our Warehouse, Drive through or cafe locations.

Get rewarded for shopping! Receive one point for every 1 dollar spent on coffee and tea.

Points are rewarded on coffee and tea to the value of the purchase - this excludes any coffee subscriptions or Coffee in a Bag products. 

Discount vouchers are redeemable via the rewards app on our website in the bottom left corner. Please log in to see your rewards. 

200 points = $5 Discount
300 points = $10 Discount
400 points = $15 Discount
500 points = $20 Discount
600 points = $25 Discount

Coffee and Tea - excluding coffee subscriptions and coffee in a bag product.

Rubra Warehouse, Rubra on the Go Hilton, Rubra on the Go Middle Swan, Rubra on the Swan and from our stockists. Various locations stock different products. For more information on what is stocked at each location, please email mail@rubra.com.au or call 08 9314 6299. Please note; Rubra on the Go locations are drive-through only. Rubra locations require payment at time of purchase.

Check out our locations page here.

Contact us via email: orders@rubra.com.au with the stockist and/or product you are after, and the location. You may also call 08 9314 6299, but please be aware that it takes time to look through our records, so email is best.

Rubra Coffee bags are designed to keep your coffee fresher for longer, with a one-way valve to let out gasses as the coffee ages. Best to keep the coffee in the bag supplied or a Friis coffee storage container in a cool, dry area, out of direct sunlight. 

Yes! If ordering online you can select which grind you require. We can grind on demand when purchasing coffee from our warehouse or Rubra on the Go locations.

Certainly can! Give us a call on 08 9314 6299 or email orders@rubra.com.au. We also supply tasting notes for our coffees under product descriptions on our website or on our retail flyer available at any Rubra on the Go location, Rubra warehouse or Rubra on the Swan. Our locations currently pour Cartel through our espresso machines.

Yes, our organic coffees include Mexican, Mon Ami, East Timor, and Decaf. 

Certified organic by OCIA (Organic Crop Improvement Association).

Cafe Reserve blends are designed for espresso machines - with bold flavours and a smooth finish to blend perfectly with or without milk. 

Prepay for 3, 6 or 12 months of coffee and we will ship you a kg each month.

A Kilo of coffee is sent each month, depending on the date you placed your order. 

This will depend on your specific location (click here for shipping info)

No, sorry!

Your shipment date may be postponed to the next month (skipping a month), but you are unable to change the shipment to a specific date.

Contact us via email: orders@rubra.com.au or phone: 08 9314 6299 and include your name and order number. 

Fill out our submission form here and Natasha, our retail manager, will be in touch!

Fill out our submission form here and Angela, our cafe manager, will be in touch!